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Frequently Asked Questions
        Hello!

I'm Dave Stack, the creator BJD Collectors.

I hope you like using this platform to buy and sell your new, used and artist made BJDs and accessories.

Questions? Contact Me


Are recasts allowed?

No Recasts
RECASTS ARE ABSOLUTELY NOT ALLOWED


What is allowed on BJD Collectors?

• Non-recast ball jointed dolls, wigs, clothes, and other BJD accessories.
• Artist services including (but not limited to) face-ups, body blushing, modifications, and restringing (time line must be given and be less than 180 days).
• Smart Dolls, Dollfie Dream, and Obitsu dolls (60cm or larger).


What is not allowed on BJD Collectors?

Recast dolls.
• Fashion dolls such as Monster High, Barbie, American Girl, or other similar.
• Custom work and artist services that will take longer than 180 days is not allowed.


How will recasts be prevented on BJD Collectors?

A handful of sellers on the site have said they will help me review and moderate listings. Anyone caught listing a recast (or other items not allowed) will be given a single warning and after that they will be banned from selling on the platform.


How much does it cost to sell or buy on BJD Collectors?

No cost, no fees and no commissions to sell or buy.
• If you accept PayPal payments through the site (or outside of the site) you will still have to pay PayPal fees.


How is it possible to keep BJD Collectors free?

I own and operate my own servers in addition to using Amazon AWS cloud servers to run and scale things. There is negligible cost and very little server load increase to operate BJD Collectors.

The software used for BJD Collectors is the same code I use with my other marketplace websites (Reborns.com and BearPile.com). By leveraging from already built software I can take advantage of 20 years worth of code and experience. This reuse of code is what allows to hit the ground running and be able to keep BJD Collectors free.


Do you plan on charging for BJD Collectors?

Once the site has several thousand daily users I plan to offer premium advertising for sellers who want it.

Sellers who don't wish to pay for advertising can still sell on the platform unrestricted for free. These sellers will still be able to list unlimited items for sale, receive and process orders, and communicate with buyers all for no commissions or fees. They will just receive less advertising for their items than sellers who pay for premium advertising.


What does BJD Collectors do with my information?

Your information is safe. I don't sell, share, rent, lease, or give your information to any 3rd party. I also do not use your information for marketing or spamming purposes. Your information is only used to help you sell your items on BJD Collectors.

No sensitive information such as financial information, birthdays, mother maiden name, first car model, etc. is asked for when signing up for an account. The only information asked for (other than password and email) is all basic public information which is all relevant to a buyer so they know the basics about you and your selling policies.

Your data is stored safely and securely on the server. All passwords are SHA256-bit encrypted and HTTPS is used for securely transmitting all data between the server and browser.

I'm a huge proponent of data privacy and security and tech savvy enough to make sure it is implemented properly. I have been running online doll marketplaces for over 20 years and have never misused data, broken user trust, or had a server hacked.

Please read the BJD Collectors Privacy Policy to see that I respect your privacy and only collect and use the minimum amount of information needed so you can transact with buyers and be successful on the platform.


How do payments work on BJD Collectors?

You can offer any payment option that you currently accept on BJD Collectors. For example: Paypal, Venmo, Cash App, cash, check, money order, bank check, bank transfer, credit cards, Square, Skrill, bitcoin, trade, etc.

How it works is that after you receive an order you will invoice the buyer directly and then all payments go directly to you, not through us. We do not accept payments on your behalf like how Etsy or Ebay does their payments.

PayPal Options:
1) Manual PayPal payment: Select this option if you want to be paid after you receive and order and invoice the buyer.

2) Instant PayPal Payment: You can select to be paid automatically and directly to your PayPal account after the buyer places their order. This option prevents you from having to manually invoice the buyer which eliminates buyers not following through with payment.


Why use BJD Collectors when so many other places exist to sell for free?

1) BJD Collectors gives you another avenue to promote your items for sale. More places you list, more chances of selling.
2) Build your feedback so that you are more trusted in the BJD community.
3) Your items are also posted on our Facebook, Instagram, Pinterest and Twitter for added exposure.
4) When you post on BJD Collectors your followers will receive an email in their inbox announcing your new listing.
5) Easy to use system. Add unlimited items for sale and upload pictures directly to our server (no image linking).
6) You get your own secure Shop page (https://BJDcollectors.com/your_name) where only your items are shown.
7) Built-in order tracking with email alerts so buyers can know where their package is at all times.


Who is Dave Stack?

I'm the guy who runs BJD Collectors. I'm a very passionate person who loves to code and create online communities to bring people together. I run BJD Collectors as a hobby.

I have been operating similar marketplaces (Reborns.com for 9 years, and Bear Pile for 20 years) and have thousands of users who trust and rely on these platforms daily.

While I'm not a collector of dolls, my contribution to the communities I serve is unique and symbiotic. I have many years experience and know how to build and run a thriving and successful e-commerce marketplace. Also I can code anything that is requested or needed which in turns makes the platform better and the community stronger.

Read the reviews about me and my websites:


500+ positive reviews for Reborns at Trustpilot.
         
100+ positive reviews for Bear Pile at Trustpilot.


How did BJD Collectors come about?

A seller on my other doll marketplace (Reborns.com), who also collects BJDs, came to me and asked if I could create a simliar site but just for the BJD community. She told me how much a site like this is needed and how others would find it useful. After many emails back and forth she convinced me and I decided to move forward with the project. In August of 2021 BJD Collectors was launched. I run and work on growing BJD Collectors as a hobby.


Who can I contact if I have a question or have a buyer/seller issue?

You can contact me (Dave Stack, the developer and site administrator of BJD Collectors).
I respond quickly to messages (even in the off hours). You are guaranteed a reply in 12 hours or less (usually less).

Contact Dave Stack